RETURN GUIDELINES

Christian Standard Media requires a Return Authorization number on all returns

This protocol applies only to Schools, Churches and Individuals.

In an effort to simplify and expedite the accurate processing of your returns and to ensure you receive credit due in a timely manner; Christian Standard Media requires a Return Authorization (RA) reference number be assigned on all products prior to the return of the products to Christian Standard Media for credit.

All products must be returned in clean, saleable condition. Damaged product that is returned will not be credited and will not be returned to customers.

Products may be returned within 90 days of purchase. Certain dated products may have limits on when the product has to be returned. (See below).

If you purchased additional product from other suppliers, such as a bookstore or online, that product must be returned directly to the bookstore under their guidelines.

Books, Missions Resources, Special Program Resources or Bible Story Books must be returned within 90 days of invoice date.

Vacation Bible School: 8/31/16. (Excluding non-returnable items)

What is a Return Authorization? An RA reference number is an authorized number provided by Christian Standard Media that links directly to your account to ensure credit is issued to your account as quickly as possible. By obtaining this RA reference number, your return is “pre-approved” for credit before we receive the product. This reference number is linked to your account and is set up to include the discounts at which the product was most recently purchased and confirms product is returnable. By having the return “pre-approved” the process of issuing credit to your account is faster, more efficient and accurate.

How do I get a Return Authorization (RA)?

  1. Email your request to: CustomerService@christianstandardmedia.com
  2. Contact Customer Service directly at 800-543-1353

How do I return my product?

Please pack items in a sturdy box using packing materials to keep the product secure. Remove or black out any old shipping labels, including the original shipping barcode, from the outside of the shipping container. Product must be returned within a box with packing materials. Please do not put shipping labels directly on the product to be returned. Product damaged in shipping due to lack of proper packing, will not receive credit.

In the box, please provide a copy of the invoice, packing slip or provide the following information on a piece of paper:

  • RA reference number
  • Account number
  • Name and contact
  • Address (Provide ship to address if different from bill to)
  • City, State, ZIP
  • Telephone Number

Individual boxes must weigh less than 55 pounds each or will be refused upon delivery

Item #’s and quantities of products are required

For multiple boxes, please mark on the outside of each box 1 of 1, 1 of 2, 1 of 3 etc.

Product must be returned via a shipping carrier that provides a tracking method as you are responsible for the product until it is delivered and signed for at Christian Standard Media. Your tracking number through your carrier is your delivery verification.

Please note: RA# must be visibly marked on the outside of each box. All products must be returned in clean, saleable condition. Reasonable level of shop-worn damage (e.g. faded or curled cover) will be accepted. Damaged product that is returned will not be credited and may be returned to customers, at their expense, if requested.

Out-of-print titles are returnable for up to six months after being declared out of print. However, after six months, they are not returnable.

All returns should be sent to:

CHRISTIAN STANDARD MEDIA DISTRIBUTION CENTER

9251B Meridian Way West Chester, OH 45069

Damaged or Defective Product

If you receive your order with damaged or defective product, please contact Customer Service immediately at 800-543-1353. The Customer Service Representative handling the call may issue credit without having the physical product returned or may send you a replacement. If the product needs to be returned, the Customer Service Representative may coordinate having the product picked up and returned to Christian Standard Media at our expense.

Christian Standard Media is looking to partner with you in your ministry needs. Any return with exceptions, such as quantities not matching, will be delayed in credit being issued to your account.

Refund

If you return product and would like to request a refund, please follow these directions:

  • Please note refunds are not automatically applied to credit cards used for payment.
  • Once your return is processed, a credit memo will be mailed to you.
  • This credit memo can be applied to future orders.
  • The person/church/school responsible for the payment must submit in writing a request for the refund and also provide payment details.
  • Refunds are issued through the method of payment used
  • Refunds may take 4-6 weeks for processing.

For questions please contact us at:

Customer Service 800-543-1353

Email: CustomerService@christianstandardmedia.com

Fax: 877-867-5751

Hours Mon-Fri – 8:00 AM-6:00 PM EST