Here you can find answers to the most commonly asked questions received at Christian Standard Media, formerly Standard Publishing.
If you can’t find the answer you’re looking for, please call customer service at 720.598.7377 or email us at firstname.lastname@example.org.
- HOW DO WE CHANGE BILLING ADDRESS INFORMATION?
Your account information may be updated by sending changes to email@example.com or by calling 720.598.7377 from 8:00 AM to 6:00 PM (EST), Monday through Friday. All updates are generally processed within 24 hours.
- DO YOU SELL OR DISTRIBUTE OUR ADDRESS INFORMATION TO ANY ORGANIZATIONS?
We respect your privacy and do not sell or distribute information regarding our customers to any third party. We may contact you from time to time regarding Christian Standard Media products and services or regarding special offers. You always have the opportunity to request that we remove you from our mailing lists.
- DO I HAVE TO HAVE AN ACCOUNT TO ORDER FROM THE WEBSITE?
No, you do not. When ordering online you will establish an account by providing the required information and using a credit card (Visa, MasterCard or Discover) to place your order. To set up a “bill me” account with Christian Standard Media, contact Customer Service at 720.598.7377 from 8:00 AM to 6:00 PM (EST), Monday through Friday.
- I ALREADY HAVE AN ACCOUNT WITH CHRISTIAN STANDARD MEDIA. CAN I USE IT TO ORDER ON YOUR WEBSITE?
All online orders are prepaid with a credit card. We have set up our new shopping cart to attach web orders to existing accounts where applicable. To place an order on your account, you can type your account number in the Order Notes field, email us at firstname.lastname@example.org or call 720.598.7377 from 8:00 AM 6:00 PM (EST), Monday through Friday. Only web orders from our current shopping cart system will show up in your online account page. Any questions or concerns please contact our Customer Service Department and our friendly representatives will gladly assist you.
- CAN WE ORDER FROM YOU OR DO WE NEED TO GET PRODUCT THROUGH A STORE?
Our products can be purchased online using this website or by calling 720.598.7377. Our products are also available at Christian bookstores and other retailers, including online retailers, where books are sold.
- I AM LOOKING FOR AN ITEM ON YOUR WEBSITE. IS EVERYTHING YOU SELL LISTED ON YOUR WEBSITE?
Our website lists active products available for purchase. If you have trouble locating a particular item, please contact us at email@example.com or by calling 720.598.7377 from 9:00 AM to 4:00 PM (Mountain), Monday through Friday. We will be more than happy to assist you in finding what you need.
- WITH WHAT DENOMINATION ARE YOU AFFILIATED?
Christian Standard Media is a nondenominational publisher. Christian Standard Media is as committed today as ever to producing nondenominational, true-to-the-Bible resources. The doctrinal integrity of what we publish will continue to be sound, providing our customers with resources that will inspire, educate, and motivate.
- I HAVE A MANUSCRIPT FOR A BOOK I WROTE, AND I’D LIKE TO SUBMIT IT. HOW DO I DO THAT?
Unfortunately, we do not currently accept outside manuscripts.