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Here you can find answers to the most commonly asked questions received at Christian Standard Media, formerly Standard Publishing.
If you can’t find the answer you’re looking for, please call customer service at 1-800-543-1353 or email us at CustomerService@christianstandardmedia.com.
Hours: Mon-Fri – 8:00AM-6:00PM EST
Please note that our busiest days are Mondays and Tuesdays so call on other days for shorter hold times.
How do I handle returns?
How do we change billing address information?
Your account information may be updated by sending changes to CustomerService@christianstandardmedia.com or by calling 1-800-543-1353 from 8:00 AM to 6:00 PM (EST), Monday through Friday. All updates are generally processed within 24 hours.
Do you sell or distribute our address information to any organizations?
We respect your privacy and do not sell or distribute information regarding our customers to any third party. We may contact you from time to time regarding Christian Standard Media products and services or regarding special offers. You always have the opportunity to request that we remove you from our mailing lists.
How can I get removed from your mailing list?
Simply contact us at CustomerService@christianstandardmedia.com or by calling 1-800-543-1353 from 8:00 AM to 6:00 PM (EST), Monday through Friday.
Do I have to have an account with Christian Standard Media to order from the website?
No, you do not. When ordering online you will establish an account by providing the required information and using a credit card (Visa, MasterCard or Discover) to place your order. To set up a “Bill me” account with Christian Standard Media, contact Customer Service at 1-800-543-1353 from 8:00 AM to 6:00 PM (EST), Monday through Friday.
I already have an account with Christian Standard Media. Can I use it to order on your website?
All online orders are prepaid with a credit card. We have set up our new shopping cart to attach Web orders to existing accounts where applicable. To place an order on your account, you can type your account number in the Order Notes field, email us at CustomerService@christianstandardmedia.com or call 1-800-543-1353 from 8:00 AM 6:00 PM (EST), Monday through Friday. Only Web orders from our current shopping cart system will show up in your online account page. Any questions or concerns please contact our Customer Service Department and our friendly representatives will gladly assist you.
Can we order from you or do we need to get product through a store?
Our products can be purchased online using this website or by calling 800-543-1353. Our products are also available at Christian bookstores and other retailers, including online retailers, where books are sold.
Do you offer discounts to churches or sell discontinued product (such as last year’s VBS) at discounted prices?
We do occasionally offer discontinued products on our website. If you have any questions, please contact Customer Service at 1-800-543-1353 from 8:00 AM to 6:00 PM (EST), Monday through Friday.
How fast can you ship my order?
Generally, all orders are processed and shipped within 48 hours, providing inventory is available and all order information is accurate and complete. We ship via FedEx so a complete shipping address is needed for delivery.
I am looking for an item on your website. Is everything you sell listed on your website?
Our website lists active products available for purchase. An easy way to find an item is to click at the top on Shop, then categories. If you still have trouble locating a particular item, please contact us at CustomerService@christianstandardmedia.com or by calling 1-800-543-1353 from 8:00 AM to 6:00 PM (Eastern), Monday through Friday. We will be more than happy to assist you in finding what you need.
How do I receive a VBS catalog?
To request a catalog please contact your Product Specialist or customer service at 1-800-543-1353 from 8:00 AM to 6:00 PM (EST), Monday through Friday. Or, by visiting www.vacationbibleschool.com.
How much will I pay for shipping and handling?
For the Continental United States, shipping and handling costs are $7.99 on all Web orders.
Can I place an order from outside of the continental United States?
We cannot currently accept orders from countries outside of the continental United States on our website. To place such an order, please contact customer service at CustomerService@christianstandardmedia.com or 1-800-543-1353.
To order VBS in Canada, contact our exclusive authorized distributor at email@example.com or call 1-800-263-2664.
Our mailing address, to be used for correspondence or inquiries only, is:
8805 Governor’s Hill Drive, Suite 400, Cincinnati, OH 45249
With what denomination are you affiliated?
Christian Standard Media is a non-denominational publisher. Christian Standard Media is as committed today as ever to producing nondenominational, true-to-the-Bible resources. The doctrinal integrity of what we publish will continue to be sound, providing our customers with resources that will inspire, educate, and motivate.
What translation of the Bible do you use in your products?
Our editors select the appropriate Bible translation based on the target audience for the product. We are careful to ensure that all of our products are educationally and developmentally age appropriate. We do not endorse any particular translation. Products that do use a particular translation are generally labeled with the name of the translation. Many products are translation independent, including VBS, providing a Scripture reference that may be used with the customer’s preferred translation.
I have a manuscript for a book I wrote, and I’d like to submit it. How do I do that?
We do not accept outside manuscripts.